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Your service provider, Frontier, was purchased by Ziply Fiber in Washington, Oregon, Idaho, and Montana. It became official on May 1, 2020.

No, your bill will remain the same. 

For the most part, no.

  • Your internet or phone services remain the same.

  • However, if you are a video subscriber, the TV Everywhere application to watch TV on mobile devices is no longer available. After extensive investigation we determined you can enjoy better content and have a better experience by using the apps provided by our Channel Lineup content partners such as ESPN, CNN, ABC, NBC and CBS.

  • Some portions of the Frontier Secure service have changed, as agreements with 3rd party suppliers of that product have changed. If you have services affected by those updates, we’ll let you know.

Yes.  The health and safety of our customers and teammates come first.  We offer contact-fee, video-guided installation for Internet and Phone services from outside your home or office.

There are new customer service phone numbers for Ziply Fiber. Those numbers are available to call and are listed on your customer bill for reference. Whenever you call, we will take care of you.
 

Residential home service customers will call 866-699-4759
Business customers will call 866-947-5988

 

 

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By sending us your request and contact information, you agree that we may use this information to respond to you regarding the transition of your services to Ziply Fiber. If your question or comment relates to your current Frontier service, you acknowledge that we will send your request and contact information to Frontier for response.

Contact us

  • 1.866.699.4759
  • Ziply Fiber Headquarters PO Box 1127 Everett, WA. 98206

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